Getting you set up for success
IndiCater is a specialist back-office software provider working exclusively in the hospitality sector. Here’s how we get our customers set up for a successful, long-term partnership
Control costs, drive efficiencies, and gain business insights with IndiCater
Our clients can expect our software to help control costs, drive efficiencies, save money and gain business insights. We help them do this by offering a suite of back-office management modules which puts them in control of their business.
With modules covering Finance, Profit, Employment, Stock, Recipe, Menus, Hospitality Ordering, Procurement and more, we’ve got every aspect of our client’s operational needs covered.
Who we work with
Every one of our clients is unique and has its own specialist needs. As a result, we use our dynamic software as a foundation from which to carefully build a bespoke and branded system, paying maximum attention to a client’s specific operational requirements. Clients are both single and multi-site businesses, both big and small: every business receives the same level of commitment, attention to detail and intelligent thinking. Our charging structure is transparent, we don’t like hidden surprises any more than our clients.
Costs are broken down into 3 clear elements:
1. Set up and branding
2. Monthly Module License Charge
3. Training and development
Mobilisation
Investing significant time and energy in the planning and system delivery process sets us apart
Mobilisation is critical to the success of any project. Spending time at the outset, configuring the system to match our clients internal business rules, pays significant dividends in the value that is derived from engaging with IndiCater.
A “typical” implementation takes between 8-12 weeks, working with our default system. There is a defined process to work with for any implementation, with two-way communication channels fully available and open to drive the project forward.
In summary, once client confirmation of a project has been received the following steps are actioned as follows:
Head of terms
We will create our Head of Terms documentation This is the “in principle” terms so that we can then commence the implementation process and get your website set up. It is shared at an internal project meeting, used to inform the contractual agreement and handed over to the mobilisation team.
Teamwork for mobilisations
TeamWork allows both parties to view the progress of the implementation; it is a communication tool with tasks allocated to the appropriate people and clearly shows milestones, completed actions and timescales.
Weekly project calls
Your dedicated mobilisation manager will have a weekly project call with your internal project team to update them on the progress of the project.
Project meetings
Regular project meetings as defined in the mobilisation charge will be held with your team to update you on the status of our implementation process.
Ways of working
During mobilisation, we create a “Ways of Working” document which is handed over to you as a User Guide once signed off, prior to going live.
On-going support
Our support doesn't stop there. You'll be set up with a dedicated account manager and the mobilisation and support teams will be on hand when you need them.